Admissions Manager - Telesales & Digital Communications

About the role

Astria Learning partners with universities to expand access to higher education through student-centered enrollment experiences. It is looking for an experienced Admissions Manager to lead a high-performing telesales and digital communications team that grows student enrollment across its university partners. This is a strategic, hands-on leadership role focused on coaching teams, optimizing pipelines and turning data into action.

Key responsibilities

• Design and run high-conversion telesales strategies that meet and exceed enrollment targets across institutional partners, and set clear team goals aligned with institutional standards.
• Supervise, coach and motivate a team of Admissions Counselors, monitor KPIs such as call volume, conversion rates, follow-up cadence and closing timelines, and hold regular performance reviews.
• Oversee end-to-end lead handling across CRM platforms, WhatsApp Business and ManyChat, ensuring timely outreach, accurate documentation and smooth progression through the admissions funnel.
• Manage automated and manual workflows in ManyChat and WhatsApp Business, keeping messaging consistent and on brand.
• Communicate application fee requirements and payment deadlines, coordinate enrollment deposits and liaise with finance and operations to track payments.
• Track, analyze and report on admissions metrics, and give data-driven recommendations to improve conversion and engagement.
• Work with marketing, CRM and support teams on lead quality and campaign targeting, and ensure compliance with internal policies, institutional guidelines and data protection regulations.

Required profile

• Bachelor's degree in Business, Marketing, Education or a related field.
• 3-5 years of telesales experience with a record of meeting or exceeding targets.
• At least 2 years managing or supervising a sales or admissions team.
• Strong persuasive communication by phone and messaging, including objection handling, consultative selling and closing.
• Ability to analyze performance dashboards and turn data into team guidance.
• Familiarity with application fees and enrollment deposits, and experience coordinating with finance or operations teams.
• Highly organized, results-oriented and proactive, able to work remotely with cross-functional, multicultural teams across time zones.

Required skills

• WhatsApp Business and ManyChat
• CRM tools such as Zoho or Salesforce, including workflow customization and reporting
• Nice to have: Master's degree, prior experience in higher education, student recruitment or edtech enrollment, and experience managing admissions or sales operations across multiple client accounts