Collaboration Engineer

About the role

Capgemini Engineering is seeking a Collaboration Engineer to join its Colombian team. You will support the design, deployment and troubleshooting of collaboration solutions for global clients, ensuring high‑availability communications across diverse environments.

Key responsibilities

• Handle escalations and provide timely resolutions for collaboration services.
• Deliver ad‑hoc training sessions and mentor junior team members.
• Participate in stakeholder calls to gather requirements and report progress.
• Perform call‑routing troubleshooting and scenario analysis.

Required profile

• Fluent English (minimum B2 level).
• Relevant certifications such as CCNP Collaboration or CCIE Collaboration.
• Experience with database/SSO integration, GDPR compliance, and ITL/CTL concepts.
• Strong analytical skills for RTMT trace analysis and PCD deployment.

Required skills

• Call‑routing troubleshooting
• CCNP Collaboration / CCIE Collaboration
• Database and SSO integration
• LDAP integration
• Expressway, MRA/MVA configuration
• RTMT trace analysis
• Prime Collaboration Deployment (PCD)
• ITL and CTL concepts
• GDPR knowledge

What we offer

• Flexible work arrangements, including remote options.
• Opportunities for career growth through diverse projects.
• Support for obtaining certifications in AWS, Microsoft Azure and other emerging technologies.
• Inclusive environment that values work‑life balance.