CQ Analyst – Product Complaints

About the role

The CQ Analyst will manage product complaint processes for DePuy Synthes LATAM, ensuring compliance with quality systems, SOPs, and regulatory standards.

Key responsibilities

• Handle product complaint intake, translate event descriptions, and ensure information availability for franchises.
• Send acknowledgment and closure letters to sales force in local languages.
• Support training for sales force on complaint processes.
• Prepare Quality Management System Review metrics and assist with internal/external audits.
• Collaborate with Service Solutions, Medical Affairs, Brand Protection, and other partners for effective complaint management.
• Maintain Power BI dashboards and support continuous improvement initiatives.
• Assist with non‑conformance investigations related to complaint processes.

Required profile

• Degree in Business Biosciences, Engineering, health‑related discipline or equivalent.
• Minimum 2 years experience in Quality within medical devices, pharmaceuticals or consumer products.
• Fluent in Spanish; English and Portuguese are a plus.
• Strong analytical mindset and organizational skills.

Required skills

• Microsoft Office (Word, Excel, PowerPoint)
• Power BI for dashboard creation and maintenance