Customer Service Agent (B2 English) – Bogotá

About the role

Join the TOP Team at TP as a Customer Service Agent in Bogotá. You will provide platform support to hosts, help optimize their property listings, and ensure a friendly, engaging experience for every customer.

Key responsibilities

• Promote solutions and assist customers with platform issues.
• Advise hosts on profile optimization and effective use of platform tools.
• Maintain direct, friendly communication to keep customers engaged.
• Collaborate with training, nesting, and operations teams to deliver consistent service.

Required profile

• B2 English level or higher.
• Minimum high‑school education (Bachillerato).
• At least 6 months of certified customer‑service experience.
• Positive attitude, proactive, responsible, empathetic, and a good listener.

Required skills

What we offer

• Long‑term contract with a monthly salary of COP 2,547,000.
• Commissions, employee fund, volunteer programs, career plan, and life‑insurance coverage.
• 42‑hour work week with two days off.
• Training schedule (Mon‑Fri 7:00 am‑4:00 pm) and operational schedule (8:00 am‑5:00 pm).
• Inclusive culture that values diversity, equity, and inclusion.