Logistics Analyst - Order Management

About the role

Akamai is looking for a detail-oriented Logistics Analyst to join its Global Logistics Team. The role oversees end-to-end order management and leads shipping issue resolution, supporting Akamai's global platform by coordinating with 3PLs, manufacturers, vendors, carriers and customs. Key priorities are timely delivery, system accuracy and stakeholder satisfaction across international operations.

Key responsibilities

• Manage the complete order lifecycle, ensuring accurate fulfilment, timely execution, cost efficiency and proper documentation.
• Address shipping disruptions such as delays, lost shipments, customs holds and compliance issues.
• Work with manufacturing and repair vendors to monitor order status and returns.
• Partner with internal teams to share timelines, resolve and flag inventory discrepancies and improve speed.
• Monitor and report on order accuracy, on-time delivery and vendor reliability.
• Build ad hoc reports to manage orders in queue as they reach set milestones.

Required profile

• 2 years of relevant experience and a Bachelor's degree in a relevant field or its equivalent.
• Experience in logistics, supply chain or international shipping.
• Familiarity with customs documentation, Incoterms and global freight processes.
• Ability to work across systems (ERP, WMS, tracking tools).
• Strong problem-solving, organisation and communication skills.