Operations Associate

About the role

Pelagic, a consultancy that helps founders and leaders solve operational challenges, is looking for a disciplined Operations Associate to act as the internal engine of its Daily Operations team. The role is internally facing and task-heavy, demanding a high sense of urgency and focused on internal excellence. It suits someone who loves structure, follows SOPs to the letter and enjoys clearing complex queues of tasks.

Key responsibilities

• Build, update and audit SOPs using Notion, Google Drive and Loom, turning service team work into clear, repeatable documentation.
• Enter data accurately and execute tasks in Airtable, Shopify and Slack, and manage project management systems for task tracking and reporting.
• Maintain internal knowledge systems and submit weekly Friday reports on completed tasks and follow-ups.
• Support client onboarding, track deliverables, coordinate with vendors and support budget and expense tracking.
• Provide executive support: scheduling, meeting prep, agendas and follow-ups.
• Triage Slack channels and team emails, create internal training materials and regularly audit SOPs for relevance.
• Generate operational reports, track KPIs and proactively fix broken or inefficient processes.

Required profile

• 1-3 years of experience in an executive assistant, operations, project coordination or high-volume admin role.
• Experience supporting senior leadership and managing multiple priorities; consulting or professional services experience preferred.
• Bachelor's degree preferred but not required.
• Based in LATAM with flexibility to work across PST/EST hours.

Required skills

• Advanced proficiency with Google Workspace (required).
• Experience with Airtable, Notion, Shopify or Slack is a strong plus.
• Comfort with AI and automation tools.
• Exceptional attention to detail and strong written communication.

To apply, send your resume and a short introduction explaining why you enjoy high-detail, process-driven work to the company's recruiting email, with the subject line "Operations Associate - [Your Name]".