Senior Business Development - Amazon Connect (LATAM)

About the role

The Senior Business Development position for Amazon Connect in LATAM drives top-line revenue growth and market adoption of Amazon Connect across the Latin American region. It combines strategic thinking with hands-on execution, building and scaling the business through partner ecosystems, field sales enablement and customer engagement.

Key responsibilities

• Drive revenue growth and customer adoption of Amazon Connect across LATAM markets such as Brazil, Mexico, Argentina, Chile, Colombia, Costa Rica and Peru.
• Develop and execute go-to-market strategies with vertical sales teams, solution architects and partner organizations.
• Build and manage strategic partnerships with system integrators, ISVs and technology partners.
• Enable field sales teams and partners through training, sales plays and vertical-specific solutions.
• Establish business and technical relationships with C-level executives and line-of-business leaders.
• Collaborate with Global Sales, WWSO Specialist Sales and regional teams to identify and close opportunities.
• Create scalable mechanisms for pipeline generation, opportunity qualification and revenue tracking.
• Lead customer engagements focused on contact center transformation and AI-powered customer experience solutions.

Required profile

• 7+ years of Go-To-Market, Business Development, Sales or Consulting experience.
• Bachelor's degree.
• Experience in business English, verbal and written.
• 7+ years of working with Core Cloud Technology Services.
• 7+ years of working with Business Application Technologies, ideally in Contact Center as a Service or Customer / Employee Experience.

Preferred qualifications

• Selling to Fortune 1000 or Global 2000 organizations.
• MBA.
• Experience interpreting data and making business recommendations.