Tier 2 Technical Support Specialist – HealthTech/EHR

About the role

We are seeking a Tier 2 Technical Support Specialist to assist healthcare clients with complex issues on Electronic Health Record (EHR) and Electronic Medical Record (EMR) platforms. The role requires strong analytical abilities, quick learning of intricate software, and clear communication in English.

Key responsibilities

• Provide Tier 2 technical support for issues escalated from Tier 1 teams.
• Troubleshoot complex problems related to EHR/EMR platforms, integrations, and user workflows.
• Investigate system errors, configuration issues, and data inconsistencies.
• Collaborate with product, engineering, and implementation teams to resolve technical challenges.
• Document troubleshooting steps, solutions, and update the knowledge base.
• Assist customers in understanding system functionality and resolving technical concerns.

Required profile

• Experience supporting EHR/EMR systems in a technical support, implementation, or healthcare IT role.
• Familiarity with at least one major EHR platform (e.g., Epic, Cerner, Oracle Health, Athenahealth, eClinicalWorks, NextGen, Meditech, Allscripts, Veradigm).
• Strong analytical and problem‑solving skills.
• Excellent written and verbal English communication (B2‑C1 level).
• Ability to explain technical issues to both technical and non‑technical users.
• Experience with support ticketing and documentation tools.

Required skills

• Epic
• Cerner
• Oracle Health
• Athenahealth
• eClinicalWorks
• NextGen Healthcare
• Meditech
• Allscripts
• Veradigm

What we offer

• Health insurance for contractors.
• Holiday extra pay and mental health days.
• Remote work (100% home‑based) with flexible US business‑hour alignment.
• Performance‑based incentives, annual review, and professional growth opportunities.