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6 anos de experiencia

Competencias

IT Operations Coordination Hardware & Software Troubleshooting Windows Support HDD/SSD/RAID Troubleshooting NAS/Server Storage Data Recovery Technical Documentation Workflow Management Project Coordination Supplier/Vendor Communication Purchasing Coordination Microsoft Office (Excel, Word, PowerPoint, Project) Team Management Customer & Stakeholder Communication Process Improvement

Experiencia

Operations Manager

Prolab Techworks Solutions

2021-01 - 2026-12

Managed day‑to‑day operational and technical activities, coordinating a team of 6‑10 employees, customer cases, workflows and reporting. Diagnosed and troubleshot Windows, hardware, HDD/SSD, RAID, NAS and server‑storage issues, handling over 1,000 technical/data‑recovery cases using tools such as PC‑3000, R‑Studio and Hetman RAID Recovery. Prepared weekly action plans, assigned tasks, monitored performance and ensured service quality and confidentiality. Coordinated supplier and vendor communications, purchasing support and project scheduling to meet operational requirements.

Idiomas

English

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