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1 anos de experiencia

Competencias

Project Coordination KPI Reporting Cost Estimation Supplier Management Requirements Documentation Risk & Issue Tracking Process Controls Compliance ITIL 4 Foundation Data Analysis Stakeholder Management Service Improvement Reporting Governance Gap Analysis

Experiencia

Service Excellence Specialist (Partner Experience)

TDM Group Enterprise

2024-08 -

Coordinate recurring service‑improvement and governance activities across user support, infrastructure, network, security, onsite teams, suppliers and partner stakeholders, tracking ownership, deadlines, dependencies and follow‑up actions. Maintain and analyse operational data covering SLA performance, aged work items, escalations and customer feedback, producing monthly management reports to support prioritisation and decision‑making. Review project and service records for accuracy, completeness and compliance, strengthening data quality and traceability. Analyse exceptions and performance gaps to identify root causes and operational risks, coordinating corrective actions with managers and monitoring progress. Reduced monitored backlog from 199 cases in May to 92 by late July 2026 through clearer controls and ownership.

Business Development Trainee

BDO Company

2023-10 - 2024-03

Supported technical and commercial proposal activities by gathering client requirements, coordinating stakeholder input and preparing structured documentation. Checked submissions against specifications and deadlines to ensure compliance. Documented current processes, conducted stakeholder and client interviews, and performed gap analysis to identify operational inefficiencies. Provided data‑informed recommendations to improve business development workflows.

Quality Assurance Trainee

Hikma Pharmaceuticals

2023-02 - 2023-05

Supported audits, inspections and documentation reviews in a GMP‑regulated environment, maintaining accurate records and following structured quality procedures. Assisted in compliance activities, ensuring adherence to regulatory standards. Applied continuous improvement principles to enhance quality assurance processes.

Idiomas

Arabic

fluent

English