Agente Trilingue 3.7 - Frances Ingles

About the role

Ubiquity Global Services is looking for a trilingual customer‑service agent who will handle inbound calls in English and French. The role focuses on delivering a high‑quality experience, resolving issues, and ensuring customer satisfaction while representing the company’s values of head, heart, and hustle.

Key responsibilities

• Be customer‑obsessed and prioritize satisfaction in every interaction.
• Manage each call, identify needs, clarify information, research issues and provide effective solutions.
• Explain procedures, answer questions and provide accurate information.
• Maintain empathy, respect and a positive tone throughout all conversations.
• Ensure correct information is delivered and listen carefully to understand the true customer question.
• Follow specific resolution instructions and handle high‑pressure situations professionally.

Required profile

• High school diploma or equivalent.
• Passion for delivering a standout customer experience.
• Excellent verbal and written communication skills.
• Ability to ask probing questions and resolve problems.
• Capability to follow detailed instructions for customer resolutions.
• Comfort working in a high‑pressure environment while maintaining positivity.
• Intermediate PC navigation skills.
• Business‑level proficiency in English (85‑90%) and French (85‑90%).
• Flexibility to work varied shifts, including weekends, overnights, holidays or extra shifts as needed.