Bilingual Customer Expert (English B2) – 42h/week, weekends off, Bogotá

About the role

We are seeking a bilingual Customer Expert with intermediate to advanced English (B2) to join our team in Bogotá. You will work onsite at our North Point location, providing friendly and effective support to customers across a variety of service scenarios.

Key responsibilities

• Respond to customer inquiries via phone, chat, or email with clear, courteous communication.
• Identify customer needs, offer appropriate guidance, and deliver timely solutions.
• Handle customer information responsibly, maintaining confidentiality and data accuracy.
• Collaborate with team members to ensure a smooth, positive experience for every customer.

Required profile

• Customer‑focused professional who enjoys helping others.
• Solution‑oriented thinker with the ability to resolve issues efficiently.
• Clear communicator who can explain information in a simple, confident manner.
• Proactive problem‑solver who stays calm under pressure.
• Detail‑oriented individual who handles information with discretion.
• Bilingual with English proficiency at B2 level or higher.
• Team player with a positive mindset and strong accountability.

Required skills

What we offer

• 42‑hour work week (8:00‑16:00 or 10:30‑20:00) with weekends off.
• Performance‑based bonuses up to 30%.
• Indefinite‑term contract for long‑term stability.
• Access to an exclusive Gaming Arena for team connection.
• Employee fund benefits supporting financial wellbeing.
• Opportunity to grow in a global, diverse environment.