Senior Program Manager

About the role

Mastercard is seeking a Senior Program Manager to lead operational excellence initiatives within Revenue Operations & Enablement. The role focuses on delivering efficient business processes, managing stakeholder relationships, and driving performance improvements for revenue systems.

Key responsibilities

• Develop, plan, and oversee operational projects for revenue systems, leading assigned teams independently.
• Manage end‑to‑end program delivery, reporting progress, handling dependencies, and removing blockers.
• Conduct intake analysis across cross‑functional teams to align with published best practices and SOPs.
• Facilitate retrospectives to identify actionable improvements and communicate challenges to leadership.
• Report scope, timelines, dependencies, owners, risks, and mitigation strategies to both team members and senior leaders.
• Drive process improvements to enhance team efficiency.
• Serve as primary point of contact, providing accurate status updates and data to stakeholders.
• Lead meetings efficiently, preparing agendas, documenting minutes, and ensuring follow‑up actions.

Required profile

• Proven experience in program management, operations assurance, or a related field.
• Strong understanding of industry standards and best practices in operational assurance.
• Excellent project management track record with complex initiatives.
• Effective communication, collaboration, and interpersonal abilities.
• Ability to thrive in a fast‑paced environment.
• Analytical, investigative, and problem‑solving mindset.
• Strategic thinker capable of translating data analytics into actionable insights.

Required skills