Senior Technical Communicator

About the role

You will create compelling customer‑facing content such as technical briefs, solution overviews, thought‑leadership articles, launch materials, product guides and marketing assets that convey both technical capabilities and business value. You will collaborate closely with product managers, engineers and subject‑matter experts to turn complex concepts into clear, accurate, user‑friendly documentation.

Key responsibilities

• Create technical marketing content including product guides, blogs, solution briefs, white papers, case studies and customer‑facing documentation.
• Translate technical features into business‑focused messaging and value propositions.
• Develop and maintain product documentation, implementation guides, tutorials and how‑to articles.
• Partner with product marketing managers, product managers and engineering teams to produce go‑to‑market content.
• Ensure consistency of messaging, tone and positioning across all deliverables.
• Conduct research and stakeholder interviews to gather technical and market insights.
• Support content audits, updates and documentation lifecycle management.

Required profile

• 5+ years of professional technical writing, technical content creation, product marketing or technical communications experience in SaaS or software environments.
• Strong experience creating technical documentation for enterprise software products.
• Excellent writing, editing and content structuring skills.
• Ability to understand complex technical concepts and communicate them clearly to different audiences.
• Fluent in written and spoken English.

Required skills

• Experience with documentation tools such as Confluence.
• Experience with Jira.
• Experience with CMS platforms and other content management tools.