Specialist – Transaction Services (Procure to Pay Operations)

About the role

Mastercard is seeking a Specialist in Transaction Services to join its Global Business Services Center in Bogota. The role focuses on procure‑to‑pay operations, supporting accounts payable, master data, and payment processes for a global customer base.

Key responsibilities

• Serve as a member of the global procure‑to‑pay function, handling accounts payable, master data, and payment operations.
• Provide quality, timely resolution for Level 2 customer inquiries and perform root‑cause analysis.
• Manage daily operating activities, driving process automation, financial risk management, and innovative customer solutions.
• Collaborate with offshore, onshore, and Business Process Outsourcing (BPO) teams to ensure seamless service delivery.
• Communicate process issues and updates to stakeholders, recommending improvements where appropriate.
• Liaise with GBSC, regional, and business teams to maintain compliance with policies, controls, and SOX requirements.
• Maintain accurate documentation related to compliance and operational procedures.

Required profile

• Bachelor’s degree in Accounting, Finance, or a related field, or equivalent work experience.
• Demonstrated experience in procure‑to‑pay environments, preferably with accounts payable or payment operations.
• Strong analytical abilities with a focus on root‑cause analysis and issue resolution.
• Ability to work collaboratively across global, cross‑functional teams.

Required skills

• Oracle
• Tableau
• Coupa