AI Solution Architect – Conversational Platforms

About the role

Concentrix is seeking an AI Solution Architect to lead the design and delivery of enterprise‑grade conversational AI solutions, integrating Generative AI, Agentic AI and CCaaS platforms for multi‑channel customer experiences.

Key responsibilities

• Lead architecture and design of Conversational AI solutions, defining scalable, secure, high‑performance multi‑channel experiences (voice, chat, messaging).
• Architect solutions using large language models, AI orchestration frameworks and agentic workflows for autonomous task execution.
• Integrate CCaaS platforms such as Genesys, Five9 and Amazon Connect with conversational AI systems.
• Collaborate with sales, professional services and engineering teams to create proposals, business cases, ROI models and pricing strategies.
• Ensure best practices in API design, micro‑services, cloud‑native deployments and DevOps.

Required profile

• Bachelor's degree in Computer Science, Engineering or related field.
• 8+ years of software engineering experience, with at least 5 years in solution architecture for enterprise‑scale applications.
• Hands‑on experience implementing Generative AI solutions, including LLM‑based architectures and AI agent frameworks (e.g., LangChain, AutoGen).

Required skills

• Conversational AI, bots, self‑service applications, IVR, omni‑channel CX.
• REST APIs, micro‑services, Kubernetes, cloud platforms (AWS, Azure, GCP).
• Programming languages: Node.js, Python, Java.
• Familiarity with React, MongoDB (optional).
• Experience with CCaaS platforms (Genesys, Five9, Amazon Connect) is a plus.