Benefits Analyst – North America

About the role

The Analyst, Benefits – North America supports the Global Services HR team by administering employee benefit programs across the region. Based in Bogotá, the role works with employees, managers, vendors and HR partners to ensure a high‑quality benefits experience.

Key responsibilities

• Manage Tier 2.0 and Tier 1.5 benefit cases, resolve complex employee inquiries and support leave of absence programs.
• Partner with external benefit administrators and insurance providers to address escalated issues and maintain service excellence.
• Support annual enrollment and renewal activities, including testing, communications, issue resolution and process execution.
• Assist with implementation of new benefit programs, plan changes and ongoing enhancements across North America.

Required profile

• Bachelor’s degree in Human Resources, Business Administration, Finance, Psychology or related field; 2‑4 years of HR/Benefits experience.
• Strong customer‑service, problem‑solving and case‑management skills with attention to detail.
• Fluent English (Spanish preferred) and legally authorized to work in Colombia.

Required skills

• Proficiency in Microsoft Excel, Word and PowerPoint.
• Experience with Workday or similar HR case‑management platforms.
• Knowledge of North America health, welfare, leave, retirement and insurance benefit plans.