Senior Associate Systems and Tools

About the role

WPP Media is looking for a Systems & Tools Associate within its Global Operations Centre (GOC). You will work closely with teams across the United States, Europe and Asia in a collaborative, multicultural environment, acting as the first point of contact for internal users needing support with Aura and related business tools.

Key responsibilities

• Review, prioritize and resolve support tickets in line with established procedures and service expectations.
• Gather information, reproduce issues when possible and ask the right questions.
• Escalate complex, high-impact or unresolved issues to senior team members with complete details.
• Follow up with users and confirm resolution before closing tickets.
• Provide professional, patient and customer-focused support.

Required profile

• Bachelor's degree.
• Advanced English (B2-C1).
• Likely 1 year of experience.
• Strong customer service mindset, good written and verbal communication, attention to detail and organization.
• Ability to manage several requests, prioritize work and meet deadlines.
• Comfortable working with technology and learning new systems.

Required skills

• Working knowledge of Microsoft Excel, including filtering, sorting and basic formulas.
• Ability to work independently and collaborate with colleagues and users.

What we offer

• Hybrid work, with teams in the office around four days a week.
• Medical, group retirement, vision and dental insurance, and significant paid time off.
• Preferential partner discounts and employee mental health awareness days.

The position is remote or hybrid within Mexico or Colombia, depending on the location, and requires a valid work permit. Only candidates invited to an interview will be contacted.