Specialist, Customer Acquisition - Bilingual

About the role

We are looking for a bilingual Specialist in Customer Acquisition to lead a B2B sales team and drive revenue growth. In this position you will combine strategic coaching, data‑driven forecasting, and strong client relationship management to achieve ambitious sales targets.

Key responsibilities

• Lead the team to meet weekly, monthly and quarterly business targets while ensuring high customer satisfaction.
• Provide accurate sales forecasts and maintain up‑to‑date data in the CRM system.
• Remove roadblocks, resolve challenges and support sales opportunities for the team.
• Monitor call time, productivity and conduct weekly performance reviews and coaching sessions.
• Analyze performance and customer experience trends to develop strategic sales plays and best practices.
• Stay informed on market and client service developments and share insights with the team.
• Act as escalation point for client issues and maintain strong client relationships.
• Collaborate with the Sales Director and external clients on reporting, forecasting and incentive coordination.

Required profile

• 1+ year proven experience in a customer‑service sales role or 6+ months in B2B sales.
• Passion for delivering excellent customer experiences and driving team results.
• Experience in operations, strategy building and change management.
• Demonstrated coaching ability and a track record of developing and retaining employees.
• Experience maximizing revenue through best practices.

Required skills

• Salesforce (or similar CRM) proficiency.