Account Manager (Insurance Claims)

About the role

The Account Manager will be the primary point of contact for homeowners after their insurance claim is signed. You will keep clients informed, manage follow‑ups, and route questions to the appropriate internal team members while working daily in a CRM.

Key responsibilities

• Serve as the main liaison for clients, providing updates on claim status and answering questions via phone.
• Conduct weekly follow‑ups with every active client to ensure satisfaction and keep them informed of any delays.
• Route client inquiries to the claims manager or field adjuster and coordinate responses across public adjusters, claims manager, inventory specialist, and estimator.
• Maintain accurate records in the CRM, track open questions, and schedule client meetings as needed.

Required profile

• Prior experience in customer service, client support, or account management with a phone‑heavy workload.
• Calm, level‑headed, and logical when dealing with stressed or frustrated clients.
• Strong follow‑through and ability to keep conversations moving toward solutions.
• Organized, able to track multiple client questions and know which team member handles each aspect of a claim.

Required skills

• Proficiency in using a CRM to retrieve claim information and update records.
• Excellent verbal and written communication in English.

What we offer

• Long‑term, full‑time remote position.
• Competitive monthly salary of $1,600 USD.