Account Manager

About the role

Conectys is seeking a proactive Account Manager to serve as the primary liaison between clients and internal teams. You will manage client accounts, coordinate project delivery, and ensure operational excellence while delivering exceptional client experiences.

Key responsibilities

• Maintain and grow strategic client relationships across multiple industries.
• Coordinate project delivery to meet contractual commitments and quality standards.
• Monitor performance against KPIs and targets, reporting results to stakeholders.
• Develop and deliver training materials when required.
• Collaborate with cross‑functional teams to resolve complex challenges.

Required profile

• Strong client focus with a commitment to outstanding service.
• Excellent people‑management and stakeholder‑engagement abilities.
• High ethical standards and professional integrity.
• Ability to work in a fast‑paced, 24/7 rotating shift environment.

Required skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Fluent English (C1 level, written and spoken).
• Experience with KPI tracking and target achievement.

What we offer

• Opportunity to manage strategic client relationships in a dynamic, international BPO.
• Career growth and development within a fast‑growing company.
• Collaborative culture focused on innovation and continuous improvement.