Accounts Payable Representative – RBS

About the role

The Accounts Payable Representative RBS will handle daily accounting activities with a focus on accounts receivable and customer service. The role involves processing payments, handling inquiries, and supporting the finance team in a shared services environment.

Key responsibilities

• Assist with credit card payment processing and troubleshoot online payment issues.
• Apply payments and credits to correct customer accounts via phone or email.
• Coordinate refund requests and unapplied payments with the corporate office.
• Settle outstanding payments on customer and COD accounts.
• Respond to inquiries related to payments, collections, or billing.
• Manage incoming customer calls and emails, process billing and payments.
• Support collections management to minimize receivables and DSO.
• Maintain confidentiality of customer and company information and contribute to quality system updates.

Required profile

• Technologist or professional degree in Business Administration, Finance or related field.
• 1‑2 years of experience in call centre, customer service, finance or accounting.
• English level B2+ or C1 with strong verbal and written communication skills.

Required skills

• Intermediate level of Microsoft Excel.