Administrative & Operations Assistant

About the role

Emapta is hiring an Administrative & Operations Assistant for its client, a Chicago-based security and locksmith services provider. The role strengthens coordination, efficiency and responsiveness in the security services industry, supporting service delivery and business performance. It is an indefinite-term type contract, day shift (9:00 AM-5:00 PM Chicago time), onsite in Bogotá, Colombia, with weekends off.

Key responsibilities

• Provide daily administrative and operational support to company management.
• Perform accurate and timely data entry, record updates and information processing.
• Maintain service records, work orders, schedules and other operational details in Service Fusion.
• Assist with coordinating technician assignments, service appointments and internal dispatch activities.
• Communicate with technicians and team members via RingCentral, text messages and email.
• Prepare daily operational reports, including morning reports and routine updates.
• Track outstanding tasks, follow up on pending items and keep management informed of operational information.
• Support schedule adjustments and identify issues early, communicating updates proactively.
• Take on additional administrative and operational duties as familiarity with the business grows.

Required profile

• 3-5 years of experience in administrative assistance, operations support, data entry or a related role.
• Strong organization, attention to detail and accuracy in entering and updating information.
• Excellent written and verbal English.
• Ability to learn new software and processes quickly, work independently and follow instructions accurately.
• Advantageous: experience with field service management software, dispatch coordination or service-based businesses; familiarity with Service Fusion or RingCentral is also an advantage, with training provided.

Required skills

• Email, spreadsheets, messaging platforms and business management software.
• Service Fusion and/or RingCentral (training provided).

What we offer

• 5-day work week with weekends off and 20 vacation days in total.
• Prepaid medicine and a fully customized Emapta laptop and peripherals.
• Direct exposure to clients and career growth opportunities.
• Unlimited upskilling through Emapta Academy courses.
• Diverse, supportive environment in Bogotá and Medellín.