Analyst, Revenue Operations

About the role

Mastercard Services is looking for an Analyst in Revenue Operations to support business transformation and revenue assurance across its services portfolio. You will work closely with sales, finance, controllership and risk teams to identify pain points, implement controls and drive operational excellence.

Key responsibilities

• Develop a deep understanding of the business environment and stakeholder needs.
• Act as an internal consulting partner to address revenue risks and compliance gaps.
• Lead quality and revenue assurance programs, establishing control mechanisms.
• Document processes, SOPs, flowcharts and user journey maps.
• Support workstream leads with program and change management.
• Monitor process KPIs and drive efficiency through system enhancements, automation or process redesign.
• Maintain daily logs and extract tactical insights for interventions.

Required profile

• 3‑5 years of experience in business or digital transformation, preferably in B2B services.
• Chartered Accountant or Management degree; internal controls or audit background is a plus.
• Strong project and stakeholder management skills with excellent communication.
• Experience dealing with unstructured problems and applying first‑principles thinking.

Required skills

• Salesforce CRM
• CPQ (Configure‑Price‑Quote) tools
• Data visualization and reporting platforms