Application Support Analyst - E-commerce Platform

About the role

Nuaav, a digital engineering company of 400+ people that has built 100+ products for global companies, is hiring a mid-level Application Support Analyst to support a high-traffic e-commerce platform used by a global business. The role works across applications, integrations and technical teams to keep critical services running. It is remote in Colombia, full-time.

Key responsibilities

• Investigate incidents such as stuck orders, unresponsive APIs and unexpected errors by checking logs, running SQL queries and testing APIs.
• Trace issues across connected systems and document findings, then work with the development team toward a fix.
• Collaborate with technical and business teams to resolve incidents and improve support processes.

Required profile

• 3-5 years of experience in L2 application or technical support.
• Degree or technical/technological education in Engineering, Computer Science, IT or a related field.
• English B2 or higher, written and spoken.
• Bonus: experience supporting e-commerce platforms; familiarity with Azure, Oracle, SAP or Jenkins; monitoring tools such as Glassbox, Grafana or Kibana; basic knowledge of CI/CD and Agile.

Required skills

• Strong SQL for investigation and data analysis.
• Testing and troubleshooting REST APIs with Postman or similar tools.
• Analyzing logs and using Python, Shell or similar scripting tools.
• Incident and ticketing tools such as Jira, ServiceNow or Salesforce.
• Documenting issues, escalating bugs and communicating clearly.