Bilingual Call Center Agent (English B2+/C1) – Healthcare Support

About the role

Influx provides customer support for leading global brands and is expanding its healthcare‑focused team. We are looking for experienced call‑center professionals with strong English skills to deliver empathetic, high‑quality assistance to patients and health‑insurance customers.

Key responsibilities

• Handle inbound and outbound calls professionally, assisting with healthcare‑related inquiries and account questions.
• Gather, verify, and accurately document customer information while following established procedures.
• Resolve concerns, meet performance targets, and escalate complex cases when necessary.
• Navigate multiple systems simultaneously and maintain high quality and attendance standards.

Required profile

• Minimum 2 years experience as a call‑center agent, with at least 1 year of phone‑based customer support.
• Direct experience supporting healthcare, health‑insurance, or medical service accounts.
• Advanced English proficiency (B2+/C1) with strong verbal communication and active listening.
• Flexible availability for evenings, weekends, and holidays.

Required skills

• Reliable high‑speed internet connection.
• Computer equipped with at least an Intel Core i5 processor (or equivalent).
• Noise‑cancelling headset and a quiet, professional work environment.

What we offer

• 100 % remote work with BYOD setup.
• Opportunity to join a growing global team serving established healthcare clients.
• Career growth and development, supportive leadership, and performance‑driven environment.