Bilingual Clinical Care Coordinator (English/Spanish)

About the role

A client of Snappycx is looking for a bilingual (English/Spanish) Clinical Care Coordinator to support U.S.-based healthcare practices. The role is fully remote and open to residents of Colombia, Spain, Mexico, Venezuela, El Salvador, Nicaragua and Argentina, working during U.S. business hours. It is offered as a full-time or part-time position with an independent contractor arrangement.

Key responsibilities

• Coordinate patient care, appointments, referrals, treatment plans and follow-up activities.
• Communicate with English- and Spanish-speaking patients about appointments, care needs and follow-ups.
• Assist with patient intake and keep accurate patient information in EHR/EMR systems.
• Document patient interactions, clinical information and provider instructions.
• Coordinate referrals, specialist appointments, lab orders, imaging and medical records requests, and follow up on outstanding records, results, referrals and authorizations.
• Help with insurance eligibility checks, benefits verification and prior authorization requests.
• Support prescription and refill requests by coordinating with providers and pharmacies.
• Make patient follow-up calls and help with ongoing care management, including Chronic Care Management (CCM) when required.
• Escalate patient concerns needing clinical attention to the right provider and keep patient records confidential under HIPAA.

Required profile

• At least 3 years of experience in clinical care coordination for U.S.-based practices, with a solid understanding of U.S. healthcare workflows and insurance processes.
• Clinical background required; candidates with nursing, physician or physician assistant training are encouraged to apply.
• Fluent English and Spanish, with strong verbal and written communication.
• Ability to work independently in a remote setting and manage several priorities.

Required skills

• Medical terminology and clinical workflows.
• Experience with EHR/EMR systems and clinical documentation.
• Familiarity with U.S. insurance verification, eligibility checks, benefits verification and prior authorizations.
• HIPAA compliance and patient confidentiality.