Bilingual Customer Service Agent

About the role

MAJORITY, an international financial services company building products for migrants, is hiring Bilingual Customer Service Agents for its Chapinero office in Bogotá. You will deliver an excellent customer experience across support channels, solve customer needs efficiently and identify opportunities to offer additional products or services. The role is on-site and requires full availability for rotating shifts, including weekends.

Key responsibilities

• Support customers by phone, chat and digital channels in both Spanish and English
• Resolve questions, requests and issues with empathy, accuracy and ownership
• Identify customer needs and recommend relevant products or services through cross-selling and upselling
• Meet performance goals related to customer satisfaction, quality, productivity and commercial results
• Stay up to date on products, processes and tools to give clear and reliable support

Required profile

• Fluent Spanish and English, with strong written and verbal communication skills
• Previous experience in customer service, customer support, sales or contact center environments
• Experience with sales, cross-selling or upselling is highly valued
• Proactive, reliable and able to take ownership of customer cases
• Full availability for rotating shifts, including weekends
• Availability to work on-site in the Chapinero office in Bogotá

What we offer

• COP 2,800,000 monthly salary
• Indefinite-term contract
• Health, dental and life insurance
• Growth opportunities in an international company