Bilingual Customer Service Representative (Spanish Speaking)

About the role

Huzzle is looking for a versatile Bilingual Customer Service Representative to be the primary point of contact for its international customers. You will provide seamless support in both English and Spanish, ensuring every client receives an exceptional experience.

Key responsibilities

• Manage inbound and outbound calls professionally in both English and Spanish.
• Address customer inquiries, resolve complaints, and provide accurate product or service information.
• Maintain detailed records of all interactions in the company database.
• Escalate complex issues to the appropriate department while ensuring smooth hand‑offs.
• Meet or exceed KPIs related to call quality, resolution time, and customer satisfaction.

Required profile

• Fluency in English and Spanish (written and verbal).
• Proven experience in a customer service or call‑center environment.
• Strong active listening and empathy skills.
• Ability to multitask and navigate multiple software applications while speaking with customers.
• Previous experience working remotely in a call‑center setting.

Required skills

• Proficiency with basic computer systems.
• Experience using CRM software.

What we offer

• Fully remote work from anywhere.
• Career growth opportunities with SaaS, MarTech, and B2B companies.
• Access to a peer community of high‑performing sales professionals.
• Ongoing support from Huzzle before and after placement.