Bilingual Help Desk Agent – Bogotá

About the role

We are looking for a bilingual Help Desk Agent to join our IT support team in Bogotá. The role provides Tier 1 and Tier 2 assistance, troubleshooting a wide range of technical issues for internal and external users.

Key responsibilities

• Deliver Tier 1 and Tier 2 support for hardware, software, and proprietary Unisys applications.
• Diagnose and resolve problems with voice communication and voicemail systems.
• Assist users with network connectivity, printing, and remote desktop access issues.
• Identify root causes, document solutions, and escalate complex cases when necessary.
• Communicate technical information clearly to both technical and non‑technical users.

Required profile

• High School Diploma or GED (additional technical certification or Associate Degree preferred).
• 2‑4 years of experience in IT support or a similar technical role.
• Strong analytical and problem‑solving abilities.

Required skills

• Hardware maintenance
• Software maintenance
• Voice communication systems
• Voicemail system troubleshooting
• Network connectivity troubleshooting
• Remote desktop access support
• Printing services troubleshooting