Bilingual Legal Administrative Assistant

About the role

We are seeking a highly organized, detail‑oriented, and client‑focused Bilingual Legal Administrative Assistant to join our growing Personal Injury team. The role serves as a key point of contact for prospective and existing clients while providing administrative and case support to attorneys and case managers.

Key responsibilities

• Handle inbound and outbound calls with prospective and current clients.
• Conduct client intake interviews and gather relevant case information.
• Screen and qualify potential Personal Injury claims.
• Maintain regular communication and follow‑up with clients throughout the intake process.
• Open new cases and organize client documentation.
• Request, track, and maintain medical records, police reports, and other supporting documentation.
• Prepare basic correspondence and assist with routine administrative tasks.
• Update case management systems and maintain accurate case notes and records.
• Coordinate with attorneys, medical providers, insurance companies, and other third parties as needed.
• Deliver exceptional customer service and provide compassionate support to clients during the legal process.

Required profile

• 1‑2 years of experience in legal administration, intake coordination or a related administrative role.
• Bilingual proficiency in English and Spanish (written and verbal).