Bilingual Reservations & Guest Experience Specialist

About the role

A U.S.-based furnished rental company offering short-term and monthly stays is looking for a bilingual Reservations & Guest Experience Specialist. The role handles guest inquiries, follows up with prospective guests and converts leads into confirmed reservations. It suits someone with strong sales and customer service skills and fluent English and Spanish.

Key responsibilities

• Handle guest booking inquiries through messaging platforms, email and phone calls.
• Communicate professionally with guests in both English and Spanish, with clear, well-written messages and emails.
• Follow up with prospective guests, address questions and concerns, handle objections and turn leads into confirmed reservations.
• Provide accurate information on property details, pricing, availability and booking requirements.
• Manage several guest conversations and booking opportunities while keeping responses timely and service standards high.
• Maintain accurate guest information, lead statuses and reservation records in CRM or property management systems.

Required profile

• At least 2 years of experience working with U.S.-based clients in short-term rentals, hospitality or property management.
• Fluency in English and Spanish, with strong written and verbal communication in both.
• Experience handling customer inquiries by messaging, email and phone.
• Strong sales skills, including lead follow-up, objection handling and converting prospects into bookings.
• Excellent writing, grammar, spelling and attention to detail.
• Willingness to work morning or afternoon/evening shifts aligned with U.S. business hours.

Required skills

• CRM or property management systems (Airbnb, Booking.com, Vrbo, HubSpot or similar is a plus).