Business Development Manager, Consulting (US Clients)

About the role

Arches, a global knowledge platform connecting experts to consulting firms, investors and corporations, is expanding its North American footprint and seeks an Account Manager for US clients to join its founding operational team in Bogotá. This full-time, on-site/hybrid role owns a portfolio of high-value US client accounts across strategy consulting firms, investment funds and corporate strategy teams, acting as the primary commercial bridge between client needs and the local Client Solutions team.

Key responsibilities

• Serve as the primary contact for key users, project leads and decision-makers across assigned US accounts
• Drive retention and expansion: identify upsell opportunities, reactivate dormant users, expand usage across departments and introduce new Arches solutions
• Lead business reviews, check-ins and feedback sessions to build long-term enterprise loyalty
• Understand complex research requests, set clear delivery expectations and partner with Project Managers and Client Solutions Specialists
• Proactively resolve service delivery issues and communicate clearly when timelines are at risk
• Maintain account plans, activity records, revenue forecasts and opportunity pipelines in the CRM, and ensure compliance with client and global standards
• Gather and share client insights with sales, operations and product teams

Required profile

• 3+ years of B2B account management, client success, professional services or commercial client-facing experience
• Proven track record of retaining and growing enterprise client relationships
• Strong business judgment and comfort engaging senior decision-makers
• Native or fluent English, able to lead US client calls and write executive emails
• Bachelor's degree or equivalent practical experience
• Preferred: experience in expert network services, management consulting, executive search, market research, SaaS or financial services, and familiarity with US consulting firms, private equity funds or corporate strategy teams

Required skills

• CRM use and practical experience with performance data to prioritize account strategy
• Detail-oriented and organized

What we offer

• Competitive base salary with performance-based annual increases, annual bonus and 13th month salary
• Possible equity participation for exceptional performers
• 15 days annual leave, 18 public holidays, 8 days sick leave and executive self-development budget
• Path to Head of Sales Americas, Head of Growth or other C-suite roles as the Americas operation grows