Business Process Consultant (Remote)

About the role

Serity, an international ServiceNow Premium Partner, is seeking a Business Process Consultant to join its LATAM team. You will work remotely with enterprise customers to transform risk, compliance, and security processes using ServiceNow.

Key responsibilities

• Lead and facilitate workshops to understand business challenges and transformation objectives.
• Analyze, design, and optimize GRC, IRM, and SecOps processes.
• Translate requirements into functional specs, user stories, and acceptance criteria.
• Advise customers on ServiceNow capabilities, best practices, and automation opportunities.
• Collaborate with Solution Architects, Technical Consultants, and Developers to deliver scalable solutions.
• Support implementation, UAT, training, and go‑live activities across risk management, policy compliance, security incident response, and vulnerability response.

Required profile

• Professional experience as a Business Process Consultant, Business Analyst, or similar consulting role.
• Hands‑on experience in ServiceNow implementation projects.
• Strong analytical, problem‑solving, and structured thinking skills.
• Excellent communication in English and Spanish.
• Ability to work independently and collaborate in an international remote‑first environment.

Required skills

• ServiceNow platform (IRM/GRC, SecOps).
• Process analysis, design, and improvement methodologies.
• Workshop facilitation and stakeholder engagement.
• Agile delivery tools such as Jira or Azure DevOps.

What we offer

• Remote‑first work model with flexible hours.
• Apple laptop and occasional customer travel.
• Performance bonus and Wellhub membership.
• Opportunity to work with international teams across Germany, the US, and Colombia.