Claims Agent (Mechanical) – Automotive

About the role

We’re looking for positive, customer‑focused individuals with automotive experience or a strong desire to learn. The role involves handling inbound calls, providing product information, and processing both non‑mechanical and mechanical automotive claims while delivering top‑tier service.

Key responsibilities

• Answer inbound calls from existing customers.
• Assist customers with inquiries, payments, program limits, benefits, billing questions, and claims.
• Process automotive claims, both non‑mechanical and mechanical.
• Handle customer concerns, escalating issues when necessary to retain customers.
• Collaborate with finance and administration teams.
• Maintain up‑to‑date knowledge of products and services.

Required profile

• High‑school diploma (minimum).
• Automotive experience.
• Bilingual English (B2+ level) required.
• Strong attention to detail and ability to follow directions.
• Excellent customer service skills, including patience and de‑escalation.
• Ability to multitask effectively.

What we offer

• 40‑hour work week.
• Base salary of 3,000,000 COP plus 600,000 COP in benefits.
• Career growth opportunities.
• Option to work hybrid remote after 60 days.