Client Relations Representative (Move Coordinator)

About the role

The Client Relations Representative, also known as a Move Coordinator, acts as the primary liaison for customers after a sale is booked. You will ensure clients understand the moving services they have selected, confirm details before the move, and provide support throughout the relocation process.

Key responsibilities

• Communicate with sales representatives, clients, and operations personnel to share pertinent information.
• Introduce yourself as the Moving Coordinator to booked clients and answer any documentation questions.
• Serve as the main point of contact from the confirmation call until the move is completed.
• Confirm moving details, addresses, dates, times, and services with clients prior to the move.
• Assist clients with Certificate of Insurance (COI) issuance and coordinate with the COI team.
• Provide excellent customer service, resolve issues during and after the move, and escalate damages to claims.
• Maintain consistent attendance and professional behavior aligned with company values.
• Perform any other related duties as assigned.

Required profile

• Minimum 2 years of client‑relations experience, preferably with a U.S.‑based company.
• Experience in the household goods moving or storage industry.
• Strong customer‑service orientation and clear, concise communication.
• Excellent listening, problem‑solving, and negotiating abilities.
• Fluent English with strong verbal and written skills.
• Ability to work independently, manage schedules, and meet deadlines.
• Comfortable in a high‑volume, fast‑paced, time‑critical environment.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook