Cloud Support Engineer

About the role

Sutherland is looking for a Cloud Support Engineer to monitor, maintain, and support enterprise cloud‑based applications and production environments, ensuring high availability and optimal performance.

Key responsibilities

• Monitor, maintain, and support cloud‑hosted applications and production environments to ensure high availability and optimal performance.
• Perform operational activities including application health monitoring, service management, server maintenance, and environment support.
• Identify, troubleshoot, and resolve operational issues related to applications, infrastructure, data pipelines, integrations, batch processing, and network connectivity.
• Monitor server performance metrics including CPU utilization, memory consumption, databases, file systems, application services, and scheduled jobs.
• Review, prioritize, and resolve production incidents and support requests while maintaining service level agreements (SLAs).
• Provide Level 2 and Level 3 support for application, infrastructure, database, and operational issues.
• Maintain operational documentation including runbooks, troubleshooting guides, incident records, and support procedures.
• Generate operational reports, production metrics, status updates, and environment health dashboards.
• Collaborate with Engineering and Infrastructure teams to optimize application reliability, scalability, and deployment processes.
• Support on‑call rotations and provide off‑hours support when required to maintain production availability.

Required profile

• Advanced English proficiency (B2 or higher).
• 2+ years of experience supporting production environments, cloud operations, application support, infrastructure support, or related technical roles.
• Experience supporting cloud‑hosted environments and familiarity with public cloud platforms such as AWS, Azure, or GCP.
• Hands‑on experience with Unix/Linux, Windows servers, shell scripting, SSH, and application server management.
• Experience with relational databases such as SQL Server, Oracle, MySQL, or similar technologies.
• Understanding of application monitoring, troubleshooting, debugging, performance optimization, and scalability concepts.
• Familiarity with data flows, ETL processes, integrations, and distributed application environments.
• Strong analytical and troubleshooting skills.
• Excellent communication and collaboration abilities.
• Ability to work independently, manage multiple priorities, and thrive in fast‑paced production environments.
• Willingness to participate in on‑call rotations.

Required skills

• AWS
• Azure
• GCP
• Unix/Linux
• Windows Server
• Shell scripting
• SSH
• SQL Server
• Oracle
• MySQL