Collaboration Engineer Lead

About the role

The Collaboration Engineering Lead / Manager owns the strategy, delivery and operations of enterprise collaboration platforms within the Digital Workplace organization. The role combines technical leadership, people management and service ownership, ensuring collaboration services are secure, reliable, compliant and scalable. It covers Exchange, SharePoint, OneDrive, Teams and governance platforms, working closely with Security, Identity, Cloud Platform and End User Experience teams.

Key responsibilities

• Own the collaboration platform strategy and roadmap, and define and govern standards for Exchange, SharePoint, OneDrive and Teams architectures, collaboration governance and lifecycle management, and data protection, retention and eDiscovery in Puview
• Ensure platforms align with enterprise security, compliance and data policies, and review and approve complex platform designs and changes
• Own service outcomes including availability, performance and user experience, and act as final escalation point for critical incidents
• Drive root cause analysis, continuous improvement, monitoring and reporting, standardized runbooks, change and release management, and partner with Security and Compliance on audits
• Lead and develop Associate and Senior Associate Collaboration Engineers, set performance expectations and support their career development
• Build partnerships with Digital Workplace, Security and Cloud leadership, advise on collaboration platforms and support transformation initiatives

Required profile

• Bachelor's degree in Computer Science, Information Technology or a related field
• 8+ years of experience in collaboration, digital workplace or platform engineering roles
• Prior experience leading collaboration or productivity engineering teams
• English level B2+

Required skills

• Deep expertise in Microsoft 365 collaboration ecosystems, including Exchange Online, SharePoint and OneDrive architecture and Microsoft Teams
• Experience with collaboration governance, backup and compliance tooling such as AvePoint
• Understanding of identity, security and data protection controls at enterprise scale
• Preferred: Microsoft 365 Enterprise Administrator certification and Security & Compliance certifications