Collections Associate

About the role

This position performs collection responsibilities according to established procedures for various types of customers. It improves cash flow, minimizes delinquencies, reduces Days Sales Outstanding and limits bad debt exposure. The employee also manages customer import billing requests and responses, with extensive contact with customers, outside agencies and internal departments on payment-related issues.

Key responsibilities

• Provide excellent customer service and respond to customer inquiries within the required service level agreement.
• Identify, prioritize and resolve complex issues delaying payment.
• Develop, create and analyze collection and accounts receivable reports.
• Update customer and stakeholder information using various software programs.
• Monitor and maintain assigned customer accounts.
• Submit recommendations to write off account balances.

Required profile

• Bachelor's degree or international equivalent (preferred).
• Bachelor's degree or international equivalent in Business or a related field (preferred).
• Prior collections experience (preferred).
• Conversational French (mandatory).
• English at B2 to C1 level (mandatory).

Required skills

• Proficiency in Microsoft Office products.
• Strong organizational and prioritization skills.
• Basic negotiation skills.
• Experience handling objections and gaining commitment (preferred).