Customer Onboarding Specialist – Remote (LATAM)

About the role

Hostaway is seeking a Customer Onboarding Specialist to join its fully remote team serving the LATAM region. You will guide new clients through the first stages of their journey, ensuring a smooth transition onto Hostaway’s AI‑powered vacation‑rental platform and setting them up for long‑term success.

Key responsibilities

• Implement onboarding processes for new customers, delivering tailored training sessions and product demos.
• Create bilingual onboarding materials in Spanish and English.
• Maintain proactive communication with customers throughout the onboarding phase.
• Collaborate with sales and customer‑success teams to identify improvement opportunities.
• Monitor onboarding metrics and use feedback to drive continuous improvement.
• Serve as the primary point of contact for Spanish‑speaking customers during onboarding.

Required profile

• Minimum 2 years of experience in customer onboarding or customer success within a SaaS environment.
• C2‑level fluency in Spanish and professional proficiency in English.
• Proven ability to manage high‑volume onboarding projects with strong attention to detail.
• Excellent communication, presentation, and training abilities.
• Adaptability to new technologies in a fast‑paced setting.

Required skills

What we offer

• Competitive base compensation.
• Opportunity to work remotely across LATAM.
• Experience with a leading vacation‑rental management platform.