Customer Service Agent – Inbound & Outbound Calls

About the role

We are looking for a Customer Service Agent to join our Santa Marta team. In this role you will be the first point of contact for our customers, handling both inbound and outbound calls. You will provide timely, professional assistance and help resolve issues to ensure high satisfaction.

Key responsibilities

• Answer inbound calls and initiate outbound calls with professionalism and courtesy.
• Identify customer needs, clarify information, research issues and propose appropriate solutions.
• Maintain up‑to‑date knowledge of company products, services and policies.
• Document all interactions, issues and resolutions accurately in the customer management system.
• Follow call‑center protocols and quality guidelines.
• Collaborate with teammates and other departments to resolve complex issues and improve processes.

Required profile

• Previous experience in a customer service or call‑center environment.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving ability and attention to detail.
• Ability to multitask and manage time effectively in a fast‑paced setting.
• Comfortable using computers and customer management software.

Required skills

What we offer

• Competitive base salary with performance‑based incentives.
• Opportunities for career advancement within the organization.