Customer Service Representative (Email & Ticket Support)

About the role

As a Customer Service Representative you will deliver seamless support through email and ticketing platforms for a technology‑driven insurance client. Your focus will be on accurate documentation, timely processing of insurance‑related requests, and creating exceptional customer experiences that drive retention.

Key responsibilities

• Provide expert assistance to customers exclusively via email and ticketing systems.
• Request, process, and send correct documents based on each customer’s insurance situation.
• Maintain highly organized notes and follow Standard Operating Procedures.
• Articulate the value proposition clearly in written correspondence.
• Meet team targets for ticket volume, quality assurance, and processing speed.

Required profile

• Minimum 2 years of experience in customer service or data entry.
• Exceptional written communication skills with strong grammar, tone, and clarity.
• Ability to multitask while researching information and composing professional emails.
• Self‑motivated, quick learner, adaptable to change.
• Prior exposure to U.S.‑based insurance terminology is preferred.

Required skills

What we offer

• Indefinite‑term contract with a 5‑day work week and weekends off.
• 20 vacation days, prepaid medical coverage, and a fully customized laptop.
• Direct exposure to clients, career growth opportunities, and a supportive, diverse environment.
• Unlimited upskilling through Emapta Academy courses.