Customer Service Representative

About the role

Do you have a passion for helping people and delivering outstanding customer service? Join a team dedicated to creating exceptional customer experiences while supporting one of the leading names in the beauty industry.

Key responsibilities

• Assist customers via chat with product purchases, order status inquiries, service-related questions, and general support needs.
• Troubleshoot issues and provide accurate solutions while ensuring a positive customer experience.
• Maintain up-to-date knowledge of products, procedures, and industry trends.
• Deliver professional, courteous, and high-quality service in every interaction.
• Utilize chat communication templates to ensure consistency and efficiency.
• Accurately document all customer interactions in the internal database.
• Collaborate with Team Leads, Trainers, Quality Advocates, and Managers to meet performance goals and continuously improve.
• Meet and exceed established KPIs while maintaining excellence in customer satisfaction.

Required profile

• Strong written communication skills.
• Excellent customer service and problem‑solving abilities.
• Positive attitude and a genuine passion for helping people.
• Ability to work in a fast‑paced environment.
• Strong attention to detail and organizational skills.
• Commitment to quality, professionalism, and continuous improvement.
• Flexibility to work weekends and evening shifts as required.