Customer Service Representative

About the role

JAS is seeking a Customer Service Representative to act as the primary contact for customers, handling shipping orders and ensuring smooth communication across departments. The role supports operational duties, drives volume growth, and contributes to cross‑selling initiatives.

Key responsibilities

• Process orders for shipment received from customers or foreign JAS offices.
• Enter and verify order data, compile and sort information accurately.
• Communicate unit prices, shipping dates, and potential delays to customers.
• Submit total cost to the system and maintain order records.
• Investigate overdue, damaged, or missing shipments and update customers promptly.
• Analyze billing or service complaints and coordinate investigations with relevant departments.

Required profile

• Minimum two years of experience in operations or logistics.
• Detail‑oriented with strong multitasking and deadline‑management abilities.
• Self‑motivated, able to work both independently and within a team.
• Strong written and verbal communication skills in English.

Required skills

• Proficiency with Microsoft Office suite, especially Excel.
• Experience using operational systems such as C1 and Forward.