Customer Service Representative (Remote, Colombia)

About the role

Ridgeford Operations, a Phoenix consulting firm that helps manufacturers plan production and track purchased materials, offers a full-time, remote Customer Service Representative position based anywhere in Colombia, with hours overlapping U.S. business hours. Clients are manufacturers whose planners and buyers contact the team when an order looks wrong, a delivery date has moved or a record needs checking.

Key responsibilities

• Answer client emails and calls about orders, deliveries and records
• Look up order history and explain what happened
• Pass questions you cannot answer to a consultant with the details attached
• Log every request and close it when done
• Keep a short list of the questions that come up most

Required profile

• Experience in customer service, a call center or order entry (internships count)
• Clear written and spoken English
• Helpfulness is mentioned as helpful but not required
• Experience working with manufacturing, logistics or purchasing is helpful but not required

Required skills

• Basic Excel or Google Sheets
• A ticketing tool or CRM

What we offer

• An employment contract with prima de servicios, cesantías and vacation as set by Colombian law
• Health (EPS) and pension contributions
• A training allowance
• A laptop and a monthly internet allowance