Customer Success Analyst – Account Ops & Onboarding

About the role

DiDi Food is looking for a data‑driven Customer Success Analyst to join the Account Operations & Onboarding team. You will work closely with Sales, Operations, Product and Strategy to turn multi‑source data into actionable insights that improve partner performance across Colombia and the broader LATAM region.

Key responsibilities

• Identify operational inefficiencies and support the deployment of scalable automation solutions using Python, SQL and AI tools.
• Extract, clean and analyse data to uncover trends, root causes and opportunities for process optimisation.
• Track agent productivity and capacity metrics to help allocate resources effectively.
• Maintain reliable data pipelines and ensure daily dashboards reflect accurate operational metrics.
• Communicate findings clearly to cross‑functional teams and help translate insights into concrete action plans.

Required profile

• Strong analytical mindset with a passion for continuous improvement.
• Detail‑oriented and proactive in solving complex operational problems.
• Ability to work collaboratively with multiple stakeholders in a fast‑paced environment.

Required skills

• Python
• SQL

What we offer

• Opportunity to impact a leading mobility and food‑delivery platform in a high‑growth market.
• Access to cutting‑edge AI and automation tools.
• Collaborative, multicultural team environment.