Customer Success Engineer I - Onboarding (Hybrid)

About the role

Quorum Software, a technology and professional services company serving the energy industry, is hiring a Customer Success Engineer I (Onboarding) in Bogota, Colombia, on a hybrid schedule. The role provides initial front-line software support for On Demand customers, building relationships by managing their onboarding, giving technical and customer support and delivering user training. Resumes must be submitted in English.

Key responsibilities

• Onboard clients onto the OnDemand product they have contracted.
• Provide first-line triage support, answering basic questions and helping clients navigate the system.
• Respond to customer inquiries, concerns and requests, and escalate complex issues to higher-tier support.
• Inform support leadership of potential client issues early.
• Document all client information in Salesforce, including calls, emails and communications.
• Create and maintain product documentation and online training videos.
• Perform entry-level quality assurance testing for software development.
• Develop and maintain standard operating procedures for troubleshooting technical problems.
• Take part in oil and gas accounting training and keep up with system updates.

Required profile

• Bachelor's degree in Accounting or Finance from a four-year institution, or 2 years of industry experience.
• Fluent English, written and spoken.
• Ability to read and interpret technical documents, write reports and present to groups.
• Ability to perform basic calculations and follow technical instructions.
• Employment eligibility to work in Colombia; the company does not sponsor visas.
• Successful completion of background checks and an onboarding medical examination.

Required skills

• Proficiency with Salesforce and Microsoft Office tools (word processing, spreadsheets).
• Record keeping and routine database activity.