Customer Success Team Leader

About the role

We are a fast‑growing, VC‑backed technology company seeking a hands‑on Customer Success Team Leader to drive adoption and ROI for our international client base. In this player‑coach position you will manage a global team of Customer Success Managers while directly owning key accounts and guiding AI‑focused implementations.

Key responsibilities

• Lead, mentor and develop an international team of Customer Success Managers, fostering a consultative, value‑driven culture.
• Maintain a personal book of business, partnering with strategic accounts to understand financial workflows and lead high‑impact professional services and AI implementation projects.
• Define operational goals, conduct business reviews and demonstrate concrete financial returns and ROI for clients.
• Serve as the primary escalation point for complex customer issues, providing strategic guidance to resolve blockers.
• Ensure consistent execution of onboarding, training and support processes across regions.
• Monitor usage, adoption and engagement metrics to proactively mitigate churn and identify growth opportunities.
• Collect and relay customer feedback to Product and Operations teams and support post‑sales conversations when deep product expertise is required.

Required profile

• Player‑coach mentality with a passion for direct customer interaction and team leadership.
• Strong background in management consulting, fintech, implementation or project‑oriented environments.
• Proven analytical ability to discuss financial metrics, business ROI and complex software implementations.
• Fluency in at least two languages, including English.

Required skills

• Experience managing AI or technology implementation projects.
• Exceptional analytical and financial modeling skills.

What we offer

• Opportunity to shape a rapidly scaling, consultative SaaS platform.
• Leadership role with direct impact on global client success.
• Collaborative, international work environment.