Digital Account Manager (Remote Contractor)

About the role

Insense connects brands with more than 100,000 creators across 35+ countries to help them run influencer campaigns and grow their business. It is looking for a proactive, organized Digital Account Manager to join its Managed Services team. You will be the main point of contact for clients, building relationships and making sure their UGC and influencer marketing campaigns run smoothly from start to finish, working closely with Influencer Marketing Managers, Creative Strategists and Motion Designers. This is a fully remote contractor role, paid in USD, with availability Monday to Friday 9 AM to 6 PM Eastern Time.

Key responsibilities

• Act as the main point of contact for clients, from onboarding through campaign delivery, and build lasting relationships based on their goals and needs
• Identify opportunities to upsell or cross-sell services and help clients grow their influencer marketing campaigns
• Manage campaigns end to end, working with Influencer Marketing Managers to find and match the right creators
• Track campaign timelines, budgets and deliverables, and keep clients and internal teams updated on progress
• Help brands develop ideas for influencer marketing and paid social campaigns, reviewing briefs with Creative Strategists and Motion Designers and collaborating with Paid Media Specialists
• Work with creators to ensure content meets brand guidelines, coordinate editing and final delivery with Motion Designers, and give clear feedback

Required profile

• 4+ years of experience in account management, client success or project management, ideally in an agency, influencer marketing or digital marketing
• Great organizational and project management skills, able to handle multiple campaigns at once
• Excellent communication skills and experience building and maintaining client relationships
• Comfortable in a fast-paced environment and able to solve problems to keep campaigns running smoothly

Required skills

• Good understanding of digital marketing, including influencer marketing, UGC and paid social
• Familiarity with influencer marketing platforms and paid media campaigns is a plus