Director, Product Management - Data Compliance

About the role

The Data Management Platforms team at Mastercard is looking for a Director, Product Management to lead the team that helps product teams onboard to enterprise data compliance platforms and processes. The role owns the product-facing onboarding experience, from intake and scope assessment through integration readiness, exception coordination, implementation handoff, status visibility and operational follow-through. It combines product management, program leadership, privacy and compliance knowledge and process improvement, and works closely with Product, Technology, Data Privacy, Legal, BizOps, Security and regional teams.

Key responsibilities

• Lead and develop a team of product managers covering data compliance intake, product assessment, onboarding coordination, exception support and stakeholder engagement.
• Own the strategy, roadmap and operating model for data compliance onboarding, turning organizational priorities and regulatory needs into clear objectives, processes and measurable outcomes.
• Serve as the main product-facing leader for onboarding to platforms such as My Data, so teams understand scope, requirements, integration pathways, dependencies and readiness expectations.
• Direct intake and assessment, ensuring requests are evaluated consistently, prioritized by transparent criteria and advanced through defined decision points and handoffs.
• Partner with platform product owners to turn onboarding pain points and customer feedback into product requirements.
• Define, monitor and report on performance measures such as onboarding volume, cycle time, backlog, readiness, exception activity, SLA performance, customer experience and operational quality.
• Drive continuous improvement that simplifies intake, standardizes workflows, reduces manual activity and strengthens auditability.
• Coordinate across Product, Privacy, Technology, Operations and regional stakeholders to resolve blockers and give high-risk or time-sensitive work the attention it needs.
• Create operating procedures, training materials, communications and stakeholder guidance, and represent Product teams and data-rights requesters in platform and operating-model discussions.

Required profile

• Significant experience in product management, platform enablement, program leadership, compliance operations or a related discipline within a complex, global organization.
• Experience leading teams and delivering through influence across diverse stakeholders.
• Understanding of data privacy, data-rights request processes, personal-data obligations, regulatory change or adjacent compliance and risk-management concepts.
• Comfort partnering with technical teams and familiarity with the SDLC.
• Ability to simplify complex processes, establish repeatable operating models and use automation or low-code tools to improve efficiency and visibility.
• Strong communication with senior leaders, product teams and non-technical audiences, and the ability to lead through ambiguity and competing priorities.
• Ownership, organization and coaching mindset, with a focus on building people.